SHIPPING & RETURNS

Shipping Policy

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. Shipping rates & delivery estimates Shipping charges for Your Orders will be calculated and displayed at checkout.

Overnight delivery is only available for Orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

The Pigmented ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment confirmation & Order tracking You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Pigmented is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

The Pigmented is not liable for any natural hair products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Contact Us If you have any questions about this Shipping Policy, You can contact us by emailing hello@thepigmented.com or fill out the contact form on our website.

Return & Exchange Policy

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [•] with details of the product and the defect. You can send the item you consider defective to: